Two people smile at a reception desk inside a Mecklenburg County facility, greeted by a smiling professional.
Case Study

Mecklenburg County employees give health center network a 99% satisfaction score

See how Mecklenburg County connected employees to high-quality primary care—achieving record engagement and measurable improvements.
Read the case study

What does it take to connect a dispersed public-sector workforce to high-quality care? For county governments, consistent primary care access is a persistent challenge—one that affects employee health and long-term benefit costs. The Mecklenburg County story offers a compelling answer: a network-based care model that removes barriers, drives engagement, and delivers measurable outcomes.

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ABOUT MECKLENBURG COUNTY

Serving a dispersed workforce across Charlotte

Who they are

Mecklenburg County, North Carolina, is a public-sector employer serving over 10,000 employees across the Charlotte metro area. As a county government, it manages a geographically dispersed workforce.

The partnership

Mecklenburg County partnered with Marathon Health to offer employees access to network health centers. Health centers located within 10 miles of where people live and work made comprehensive care accessible.

THE CHALLENGE

Connecting a dispersed workforce to consistent, quality care

With employees spread across multiple locations, ensuring equitable access to quality care was a challenge for this county government. Traditional models created inconvenient, fragmented care.

  • Employees lacked convenient access to high-quality primary care

  • A dispersed workforce made health engagement difficult to achieve

  • Chronic condition management and behavioral health support underutilized

High-risk employees were falling through the gaps without a coordinated care model, missing opportunities for early intervention. The county needed a partner to deliver comprehensive care at scale without building new facilities.

THE MARATHON HEALTH SOLUTION

A network care model built for workforce-wide access and impact

Convenient network access with no build-out required

The county gave employees access to six Marathon Health network centers near home or work. With no build-out or implementation costs, it launched quickly, removing common barriers.

Comprehensive care spanning physical and behavioral health

Employees accessed primary, preventive, and behavioral healthcare in one place. This model supported long-term health and addressed more than immediate needs across the workforce.

Proactive engagement driving health improvements

Our referral and engagement teams stayed connected with employees throughout their care journey, helping high-risk employees make meaningful health improvements.

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employees covered through the county's Marathon Health network partnership

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of employees with at least one biometric risk factor made health improvements

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employee engagement with Marathon Health network services across the workforce

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of employees rate their Marathon Health experience as excellent or good

  • With Marathon Health, employees can be seen the same day or the next day, even on weekends, thus saving both the employee and the County money.

    ALDREA TEMBO
    Senior Benefits Consultant, Mecklenburg County
GET THE CASE STUDY

See how Mecklenburg County achieved a 99% satisfaction score

Download the full case study to explore how Marathon Health's network model helped Mecklenburg County drive 64% employee engagement, measurable health improvements for high-risk employees, and a 99% patient satisfaction score—without any build-out costs.
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