When the system falls short, members and plans both pay
Long waits, inflexible scheduling, and rushed appointments push members to delay or skip care entirely. With an average 31-day wait for a healthcare appointment and 21 million U.S. adults working overnight shifts, the system simply isn't built around the lives of union members and their families.
Rising costs hit hard: 36% of adults delay care due to cost, and monthly premiums for union families have climbed more than $579 since 2015. Fragmented care only deepens the problem—driving chronic conditions and higher spend.