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Case Study

Travel + Leisure: 26% cost reduction for resort employees

See how Travel + Leisure expanded healthcare access for its resort operations staff through the Marathon Health network, driving cost reduction and 98% patient satisfaction.
Read the case study

Hospitality workers face unique barriers to care. Demanding schedules and irregular hours make routine appointments difficult, leaving chronic conditions unmanaged and costs uncontrolled. For employers, the challenge is extending access to a dispersed workforce and measuring the impact. How can you provide benefits that actually reach those who need them most?

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ABOUT TRAVEL + LEISURE

A hospitality leader investing in its people

Who they are

Travel + Leisure Co. is a leading hospitality brand with headquarters in Orlando, Florida, and resorts across the region. With around 2,000 members, Travel + Leisure serves both corporate employees and resort operations staff.

Their healthcare starting point

Travel + Leisure already offered an onsite health center for corporate employees at its headquarters. As the company expanded its footprint, leadership saw an opportunity to extend that same level of care to resort operations staff.

THE CHALLENGE

Reaching workers who rarely reach the doctor

While Travel + Leisure had built a health center model for corporate employees, extending that access to hourly and operations staff required a fundamentally different approach.

  • Resort staff work long, irregular hours with limited time for appointments

  • Field-based roles make it difficult to access traditional healthcare settings

  • Employees were less inclined to see a doctor regularly due to job demands

Left unaddressed, these barriers lead to delayed care, unmanaged conditions, and rising costs. Travel + Leisure recognized that offering benefits wasn't enough—access had to meet employees where they were, through a partner built for a workforce that traditional care had long underserved.

THE MARATHON HEALTH SOLUTION

Convenient, comprehensive care for a workforce on the move

Joining the Marathon Health Network in Orlando

Travel + Leisure joined the Marathon Health network to give Orlando resort staff and dependents access to care at little to no cost—removing logistical barriers.

Whole-person care across a range of health needs

Network health centers deliver a spectrum of services—sick care, preventive care, behavioral health, chronic condition management, and referral coordination—supporting long-term health.

Driving engagement among a hard-to-reach population

In the first year, nearly 1,000 unique members visited the Orlando health centers. By year two, 73% of at-risk employees made measurable progress reducing biometric risk factors.

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MEMBER SATISFACTION
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of engaged members report being satisfied or very satisfied with health centers

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healthcare cost reduction achieved for engaged Travel + Leisure employees

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of at-risk Travel + Leisure patients made progress on reducing risk factors

~ 0 K

unique members visited the Orlando Marathon Health network centers in 2022

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NPS score recorded across Travel + Leisure employer healthcare centers in Orlando

  • We were seeing the popularity of the onsite health center and wanted to explore a network center that would be available to our other locations.

    BRANDY PARKER
    Director of Health and Welfare Benefits, Travel + Leisure
GET STARTED

Experience the Marathon difference for your workforce

Travel + Leisure's results show what's possible when healthcare access meets employees where they are. A 26% cost reduction. A 98% satisfaction rate. Real, measurable progress on health outcomes. See how the Marathon Health network can deliver the same for your organization.
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